Why are there fewer quotes than carriers asked?
A quote request can ask several carriers, and only a carrier that answers with a price gives a quote. market_outcomes shows how the others answered, with each carrier’s name in source:
declineormissing_information: the carrier answered without a quote.failed: the carrier was unavailable or returned an error.no_answer: the carrier gave no answer before the run ended.
Why did a request finish with no quotes? says what to do for each.
A carrier that has no product in the applicant’s state isn’t asked, so market_outcomes doesn’t list it.
The deadline
Truvo currently stops collecting answers 60 seconds after it accepts the request. Each carrier that hasn’t answered by then reads no_answer, and an answer that arrives later doesn’t change the request. See The 60-second deadline.
Partial results
A request with quotes completes with the reason partly_quoted when a carrier failed or gave no answer. A partly_quoted request doesn’t always list a carrier that failed or gave no answer. Show the quotes it has.
While the request runs
Auto and pet quotes arrive one at a time, so a request that’s still running can already hold quotes. Renters quotes arrive together. See How long until quotes finish?.