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Questions

When does a quote expire, and what happens then?

Each quote gives its expiry in availability.expires_at. After that time, send a new quote request for a new price.

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When a quote expires

availability.expires_at is the time the quote expires, and it’s the value to rely on. Truvo currently sets it as follows, and these defaults can change:

  • The carrier’s own expiry, when the carrier gives one.
  • Otherwise, 30 days after Truvo created the quote.
  • Some renters quotes expire sooner, 24 hours after Truvo rated the quote or when the coverage start date begins at the rented address, whichever comes first.
  • In the sandbox, 30 days after Truvo created the quote, on the workspace clock.

What happens at the expiry

  • From expires_at on, a read of the quote shows its status as inactive, with the reason expired.
  • Truvo saves the expiry as a new version of the quote, with the same terms, and sends the quote.expired event. See Webhooks.
  • The quote’s next_actions lists only read_status.
  • A continue_on_carrier_site link opens a Truvo page that says the quote has expired.

What to show

  • Offer only the actions that the quote lists, so an expired quote shows no buttons or links.
  • To show the person a current price, send a new quote request.
  • Listen for quote.expired, or check expires_at before you show a quote that you saved earlier.

Test it in the sandbox

The auto-expiry and renters-expiry scenarios return a quote that’s already expired. The force_expiry control expires the quotes you already have, and advance_time moves the workspace clock forward. See Sandbox scenarios.